Refund policy
We want you to be happy with your AVIQORA purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item should be in the same condition that you received it, unused and in its original packaging where applicable. You will also need your receipt or proof of purchase.
To request a return, please contact us at the email address listed on our Contact Information page. If your return is accepted, we will provide you with the appropriate return instructions and return address.
Please do not send products back to the sender address shown on the original parcel or directly to our supplier. Returns sent without prior authorisation may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, or you have received the wrong item. Please include your order number and, where possible, photographs showing the issue so that we can review and resolve it.
Nothing in this policy affects your statutory rights under UK consumer law.
Change-of-Mind Cancellations
If you are a UK consumer purchasing online, you generally have the legal right to cancel your order within 14 days after receiving your goods without giving a reason. After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Our 30-day return policy provides additional time to request a return, subject to the conditions stated in this policy.
Return Shipping
For change-of-mind returns, customers may be responsible for the direct cost of returning the item where permitted by applicable law. We will provide the appropriate return address and instructions after your return request has been approved.
Where an item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, we will handle the return or other appropriate remedy in accordance with applicable UK consumer law.
Refunds
Once we receive and assess your return, we will notify you about your refund. Approved refunds will be issued to your original payment method.
Where applicable under UK consumer law, refunds will also include the standard outbound delivery charge. Additional amounts paid for premium or expedited delivery may not be refundable beyond the cost of standard delivery.
Please remember that your bank or payment provider may take additional time to process and post the refund.
Exceptions
Certain products may be excluded from change-of-mind returns where permitted by law, including personalised or custom-made products, perishable goods, and sealed goods that cannot be returned for health or hygiene reasons once unsealed.
This does not affect your rights where goods are faulty, damaged or not as described.
Contact
For any return or refund questions, please contact us using the contact details provided on our website.